Playing phone tag in a business can not only be frustrating but it can be unproductive as well. The endless string of messages left and missed calls takes up valuable minutes of our day that could be devoted to knocking out a project for your company or reaching out to another customer.
Because we want you to really get your business in gear in the new year, we’re sharing a few informative tips MyCity4Her subscriber Tara Rudo of No More Piles complied on her blog!
Leave details and be specific: Leaving a message that simply says “Please call back” can quickly turn into a ruthless game of phone tag. By being very specific and leaving all of the details, the person you’re calling can make a decision on what you’re calling about before they call you back. Tara gives the example: “Mary, this is Tara. I was calling you to see if you wanted to join me and the kids for dinner on Thursday night at the Pizza Place at 5:30. Hubby is working late and I thought it would be fun to take the kids out.”
Already made plans with a client? Recap them in your message: When leaving a message for a client who you have already made plans with, Tara suggests that you recap those details in your message so that they only need to call you back with changes. “Client, this is Tara. I just wanted to remind you that we are scheduled to work together on Monday, Jan 7th from 9 a.m.-3 p.m. When we last spoke, our plan was to work on your home office. See you then.”
Calling someone for the first time? Repeat important info: Call waiting or spotty cell phone reception can add breaks in your message that may leave important information inaudible. Tara says to repeating things like your name, call back number and reason for your call at a slow pace will insure a call back. “Terry, this is Tara Rudo. I found your website on the internet. I am interested in learning more about your services and the costs. I can be reached on my cell phone at 444-867-5309. That’s 444-867-5309. I look forward to hearing from you.”
Read Tara’s full article with phone tag reducing tips here!
Certified Professional Organizer, Tara Donohue Rudo, CPO, helps families, solopreneurs and mompreneurs focus on what is important. Get her FREE weekly tips and advice at www.NoMorePiles.com.